Self-exclusion

Self-Exclusion Overview

Rkgg offers Time-Out and Self-Exclusion as responsible-gaming tools. This policy explains how to initiate Time-Out or Self-Exclusion, what happens to your account during these periods, and how to restore access after the chosen period ends.

Time-Out (Short Break)

A Time-Out is a temporary suspension of access to all Rkgg products. Once activated, you may not deposit, withdraw, play, or access any of the Company’s products for the selected duration. The available Time-Out periods are shown in the My Account section of your profile. Reversing a Time-Out is only possible after 24 hours from the initial request. Upon expiration, your account will be re-activated automatically and you may resume activity unless you have also chosen a separate Self-Exclusion period.

Self-Exclusion (Extended Break)

Self-Exclusion is a longer-term restriction of your Rkgg account. To initiate, you must submit a written request by email from the address on file, advising the intention to pause activity and specifying the period. Available periods include 3 months, 6 months, 12 months, and 3 years. Periods longer than 3 years may require special handling in accordance with applicable funds-recovery terms. After the initial request, the account enters a 24-hour cooling-off period during which no gambling activity is possible.

Following the cooling-off, you will be informed of the self-exclusion options available for your account. You must confirm the selected period by reply to the communication from Rkgg. No variations to the pre-selected period are permitted. During Self-Exclusion, the account will be closed to all gambling activity, deposits, and withdrawals, and promotional communications will be restricted. Restoration of access is not automatic.

Restoration and Continuation

Restoration of access after the Self-Exclusion period requires a new written request sent by email after the expiry of the selected period. The restoration request will be reviewed by Rkgg, at its absolute discretion. If the Company does not receive a restoration request within a defined window after the expiry, the account will remain subject to ongoing restrictions as applicable to the Self-Exclusion terms.

Post-Exclusion Safeguards and Limits

At any time you may set personal limits on deposits, losses, or session duration within the My Account area. If you exceed a maximum limit, further actions related to that limit will be restricted. Requests to revoke or adjust limits or exclusions must be submitted in writing or by electronic notice. Rkgg will take reasonable steps to enforce Self-Exclusion and to avoid promotional material reaching excluded accounts, while recognizing that enforcement cannot prevent all forms of access if a user attempts to circumvent registration data across accounts.

Compliance, Privacy, and Responsible Gaming

Rkgg operates under a valid regulatory framework and supports responsible gambling. Underage participation is prohibited, and players must be of legal age. Rkgg provides information and access to support resources for gambling-related harm as part of its responsible-gaming program. All Self-Exclusion and Time-Out actions are implemented in accordance with applicable regulatory requirements and internal risk controls.

How to Contact

To initiate Time-Out or Self-Exclusion, send a written request from the email address associated with your Rkgg account to the dedicated support channel. Include the desired period for Time-Out or Self-Exclusion and any applicable instructions. You may also initiate Time-Out or Self-Exclusion via your My Account profile, where available. Rkgg will acknowledge receipt and communicate the next steps and available periods in response.